Comet Comments

New Software System to Fast Track Customer Service

In our business, we know every minute counts. That's why Comet is upgrading its computer system to deliver even faster, more efficient service to our customers.

"We're installing a totally new software package which encompasses powerful customer service, order-taking and dispatch service solutions," said Mark Seltzer, who is spearheading the migration. "This will allow us to further enhance our unparalleled attention to detail on each and every order, 24 hours a day, 7 days a week, 365 days a year," he said.

The new system will enable Comet to provide infinite customization to meet the unique needs of each client. For example, we can upload entire spreadsheets of deliveries and route them to the respective drivers. We can also add templates for specific customer directives.

HERE ARE JUST A FEW OF THE ADVANTAGES CLIENTS CAN EXPECT:

• Visual GPS tracking of the drivers on maps
• Customized order entry for each client
• Customized reporting functions
• Automated status updates on any mobile device including phones and tablets
• Signature capture at delivery in real-time

Scheduled for completion in late Fall 2015, the system upgrade utilizes leading edge technology to provide Comet's customers with an unprecedented level of service.

Mark, who recently joined Comet, graduated from the University of Tampa with a bachelor's degree in Criminology. Previously, he worked with Hellmann International, one of the world's leading freight forwarders, to help identify the root cause of missing and damaged cargo and streamline the import of customers' merchandise.

"We are looking forward to great things from Mark," said Steven Seltzer, president of Comet Delivery Services. "With his experience in international trade, he will be able to assist us as we continue to grow that side of the business while we continue to super- service our domestic clients."